I have been using GoToAssist Express for a few months now, and I can say that it is a better choice for remote support over my previous favourite meetmenow.

First off, GoToAssist Express is still in beta, so there are a few bugs and it is free...for now.

It will be more expensive but I think the Citrix based tech behind GoToAssit is much faster than webex`s meetmenow. One feature I haven`t used yet is the reboot (and restore the session post reboot) yet.

Update on Thursday, October 2, 2008 at 3:58PM by Victor Hong

After leaving feedback for my last session,  GoToAssist contacted me for some help in sending over my GTA logs to them so they could diagnose and minor glitch I had using the beta product.

Very encouraging to see these guys fine tuning what is already shaping up to be a great product!