Remote Assistance - no opt in method

Firewall is turned off OR allow exception for Remote Desktop/Remote Assistance

Under services: "Remote Desktop Help Session Manager" to Automatic

Right click My Computer – Properties – Remote – Allow Remote Assistance AND Allow users to connect remotely

Turn Off Simple File Sharing

To turn on or to turn off Simple File Sharing Windows XP Professional, follow these steps:

1. Double-click My Computer on the desktop.
2. On the Tools menu, click Folder Options.
3. Click the View tab, and then click to select the Use Simple File Sharing (Recommended) check box to turn on Simple File Sharing. Click to clear this check box to turn off this feature.

Enable and configure Solicited Remote Assistance

1. Log on as a user with local administrator privileges.
2. Click Start, click Run, type gpedit.msc in the Open box, and then click OK.
3. Locate the Solicited Remote Assistance policy by expanding the tree to:

Local Computer Policy\Computer Configuration\Administrative Templates\System\Remote Assistance

4. Double-click Solicited Remote Assistance.
5. On the Solicited Remote Assistance Properties dialog box, click Enable.
6. Under Permit remote control of this computer, click one of the following options: • Allow helpers to only view the computer

• Allow helpers to remotely control the computer

Note: After the expert computer connects to the novice computer, the expert computer has the option of controlling the novice computer. You can disable this option by choosing the Allow helpers to only view the computer option.

7. In the two next fields for Maximum Invitation ticket time, value and units, choose the settings to control the maximum time for which the ticket is valid. This setting overrides any other settings on the computer.
8. Click Apply, and then click OK on the Solicited Remote Assistance Properties dialog box.
9. Close the Group Policy snap-in.

Note: When this is set to Not Configured, users can still send Remote Assistance invitations. If necessary, you can configure Solicited Remote Assistance in Control Panel. To do so, open the system properties, and then click the Remote tab. The default settings are: • Solicited Remote Assistance is enabled.

Remote Control is enabled. Click Advanced Settings to view this setting.

Maximum Invitation ticket time is set to 30 days.

Enable and configure Offer Remote Assistance

Reference:

http://support.microsoft.com/kb/301527
http://support.microsoft.com/kb/310629
http://support.microsoft.com/kb/306496/